WSJ US BusinessMusk Bets Twitter Users Will Like a More Freewheeling Platform

April 26, 20220
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Elon Musk has pledged to adopt a more hands-off approach to speech on Twitter Inc., TWTR -3.91% but a warning Tuesday from a top European regulator shows it may not be as simple as shelling out $44 billion for the social-media platform and taking it private.

EU regulators are but one of a number of forces—advertisers, users, law makers, activists—who can complicate Mr. Musk’s attempt to, in effect, return the platform to its early days, when its executives publicly described it as “the free speech wing of the free speech party.”

Twitter will become a private company if Elon Musk’s $44 billion takeover bid is approved. The move would allow Musk to make changes to the site. WSJ’s Dan Gallagher explains Musk’s proposed changes and the challenges he might face enacting them. Illustration: Jordan Kranse

In the years since, Twitter and other mainstream social-media platforms have imposed policies and practices designed to make them less susceptible to harassment, manipulation and falsehoods they see as harmful. Those measures aim to make the services more appealing to advertisers seeking a safe venue, and to better accommodate politicians and regulators arguing that the platforms are responsible for all of their content. But the moves have alienated some users who, like Mr. Musk, say they go overboard.

How Twitter operates won’t be entirely up to Mr. Musk.

“Be it cars or social media, any company operating in Europe needs to comply with our rules—regardless of their shareholding,” Thierry Breton, the EU regulator, wrote Tuesday on Twitter. “Mr Musk knows this well.”

Mr. Breton expressed confidence that Twitter, under Mr. Musk’s ownership, would conform to the bloc’s new rules, which still need formal approval from the EU Parliament and representatives from EU countries.

Mr. Musk’s planned changes at Twitter, and the response, will be closely watched. Twitter is smaller and less profitable than other social-media companies. It claims 217 million so-called monetizable daily users compared with 1.9 billion daily users for Meta Platforms Inc.’s core Facebook platform and a billion-plus monthly users for TikTok. But Twitter users include media personalities, politicians, activists and tech aficionados who help shape social discourse.

“It has influence way beyond its user base and way beyond its valuation, and so we care about it,” said David Kaye, former United Nations special rapporteur focused on free speech and now a law professor at the University of California, Irvine.

Twitter’s existing content policies haven’t brought about huge financial success; it has struggled to deliver consistent profits.

Photo: Laura Morton for The Wall Street Journal

Mr. Musk, chief executive of Tesla Inc. and Space Exploration Technologies Corp. as well as the world’s richest person, is one of Twitter’s most prominent users, employing the platform for everything from promoting his companies to battling rivals and critics. In Monday’s deal announcement, he said he wants to open up Twitter’s algorithms to public scrutiny, “defeat” spammers and authenticate users’ identities.

On Tuesday, Mr. Musk said he views “free speech” as that permitted by the law—a far broader definition of what is allowable than most major social networks have adopted. “I am against censorship that goes far beyond the law,” he said in a tweet. “If people want less free speech, they will ask government to pass laws to that effect. Therefore, going beyond the law is contrary to the will of the people.”

Some industry executives and analysts say Mr. Musk is in for an awakening. Reversing Twitter’s efforts risks stoking advertisers’ worries about the placement of their ads, potentially pushing them toward competitors like Snap Inc. and Meta, said Ben Black, co-head of internet research at Deutsche Bank.

Elon Musk struck a deal on Monday to buy Twitter for about $44 billion, moving the world’s richest man a step closer to taking control of the social-media platform. Photo: Ryan Lash/TED Conferences, LLC/AFP via Getty Images

“Do you really want to have your Mercedes-Benz commercial against a beheading?” he said. “If someone falls overboard on a cruise ship, do you want your vacation message being advertised against that content?” He said less moderation could also drive away some users, potentially slowing growth.

‘Do you really want to have your Mercedes-Benz commercial against a beheading?’

— Ben Black, co-head of internet research at Deutsche Bank

In the company’s early years, Twitter executives were loath to remove content unless it broke local laws. The platform often took a hands-off approach even to content from officially designated terrorist groups, drawing criticism from researchers, lawmakers and victims’ families.

It stepped up moderation over the years, removing accounts connected to the terrorist group ISIS in 2014, for example. That accelerated during and after the 2016 U.S. presidential race, which saw a jump in complaints about white nationalists and others using the platform to attack and harass minority users.

Other industry leaders who favored looser policies, including Meta co-founder Mark Zuckerberg, have gradually embraced more intervention. Platforms including Meta’s Facebook and Instagram, TikTok, Pinterest Inc. and Reddit Inc. all have added staff or bolstered rules to monitor their content, though each draws the lines differently.

Their efforts target a range of potentially problematic content, from hate speech and false information about elections to what they see as fringe views on health, along with other issues the platforms consider harmful. Pinterest recently banned posts that it deems to contain misinformation about climate change.

Twitter and other platforms also have systems allowing users to report claims of abuse by other users, which can lead to account suspensions that some of those involved say can be arbitrary or unfair.

More moderating has required complex, and often confusing, guidelines for employees and users. Such efforts have led to some divisive decisions, including bans by Twitter and Facebook of then-President Donald Trump for posts encouraging the rioters who attacked the U.S. Capitol on Jan. 6, 2021, seeking to halt certification of President Biden’s electoral victory.

Those bans were widely praised on the left and by some Republicans. But Mr. Trump and his supporters blasted it and have backed rival social-media apps with fewer restrictions that so far have gained limited traction, including Parler, Gab, and Gettr, which former Trump adviser Jason Miller launched last year.

Many in the Trump camp have voiced support for Mr. Musk’s planned Twitter acquisition, though Mr. Trump told Fox News on Monday that he doesn’t plan to return to the platform and would instead use his social-media startup, Truth Social.

Devin Nunes, CEO of Truth Social, lauded Monday’s Twitter deal, though he said he doesn’t see the platform, even under Mr. Musk, as a direct competitor because of their different target audiences. “This is a great, great day,” the Trump ally and former GOP congressman said. “Finally we’re getting some movement in the right direction here in terms of opening the internet back up and giving people their voice back.”

Twitter’s existing policies haven’t brought about huge financial success; it has struggled to deliver consistent profits. And losing advertisers might not be a problem for Mr. Musk. He has said he wants the platform to rely less on advertising—which accounts for about 90% of its revenue, totaling $5.1 billion last year—and to focus more on a subscription business model. The platform currently offers Twitter Blue, a $2.99-a-month subscription service that gives customers access to premium features.

Despite Mr. Trump’s comments Monday, many observers and Twitter employees are focused on Mr. Musk’s handling of the former president’s account as a potential indicator of his plans. During an all-hands meeting on Monday, Twitter CEO Parag Agarwal was asked if the company might reinstate Mr. Trump once Mr. Musk’s ownership is completed. Mr. Agarwal said it wasn’t clear.

Elon Musk and Twitter

Write to Deepa Seetharaman at Deepa.Seetharaman@wsj.com and Meghan Bobrowsky at Meghan.Bobrowsky@wsj.com

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